To contact us, write to Finestra Gallery, Dairy Cottage, Fellside Farm, Kirkby Lonsdale LA6 2EH, or telephone us on 015242 71124. Alternatively click here to email us at any time. Secure On-Line Ordering Our site offers secure shopping facilities for your peace of mind. We accept credit and debit card payment, and your order is processed only when your goods are ready to ship. Delivery Charges Our delivery charges are added on the checkout page before you confirm your order. Some heavy items incur a small carriage surcharge, which is clearly indicated in the product description. Stock items are normally dispatched by return, but please allow 14 days for receipt. If an item is out of stock for longer than this, we will email you. Items such as ceramics, sculpture and pictures will usually be dispatched within 10-14 days. Returns Policy In the unlikely event that you are not delighted with your goods, we will offer you a replacement or refund. We request that you return unsuitable goods to us in new, unused condition within 7 working days of receipt. Our returns policy complies with the UK’s Consumer Protection (distance selling) regulations. Privacy Statement Finestra Gallery is committed to protecting your privacy. We only use the information you supply to us lawfully, in accordance with the Data Protection Act 1998. It is our policy not to sell, or otherwise disclose your details to third parties under any circumstances. We may occasionally email you with news of Finestra Gallery promotions or new product launches, but if you prefer not to receive such offers, you can email us to remove your email address from our file.